Samsung issued a warning today asking all her customers using Galaxy Note 7 smartphones,which have been spontaneously catching fire,to immediately turn them off.
The unprecedented warning comes one day after Samsung stopped further production of the dangerously glitchy Galaxy Note 7.
In a corporate statement released today, Samsung is also asking all carrier and retail partners in Nigeria and around the world to stop sales and exchanges of the Galaxy Note7 while it investigates the cause of the fires.
Samsung also warns, “Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device.”
This is a major setback for the South Korean electronics manufacturer, the largest smartphones producer in the world.Shares of Apple’s stock hit their 2016 high on Monday amid reports that Samsung had stopped production Galaxy Note 7 smartphone.
Samsung released the 5.7-inch Galaxy Note 7 device in August as a competitor to Apple’s new iPhone 7. But customers immediately started complaining that their phones were catching fire.
The company explained that faulty lithium-ion batteries were overheating the device and causing it to ignite. In early September, Samsung recalled 2.5 million devices worldwide.
Samsung offered replacement phones but those burst into flames too.
In the past week, an American user reported his replacement phone caught fire, even though it wasn’t plugged in. And on Wednesday, smoke started billowing from a replacement Galaxy Note 7 aboard a Southwest Airline plane before it departed, prompting the flight’s cancellation.At least five reports have surfaced of Galaxy Note 7 phones overheating or catching fire, according to the AP, despite a global recall of the handsets last month. The continuing issues with the phones, which compete with Apple’s iPhone 7, have led some to sound the death knell for the product.
The U.S. Consumer Product Safety Commission is investigating the incident on the plane. American safety regulators had previously urged Galaxy Note 7 customers to “immediately stop using and power down” their phones. It took Samsung 25 days to issue the same directive.
The US Federal Aviation Administration issued a warning to travelers last month, asking them to keep their Galaxy Note 7 phones turned off and “not to stow them in any checked baggage.” On Monday, Samsung said that customers who shut down their phones can “take advantage of the remedies available.” That is, consumers are entitled to “a full refund.”